77bdx Privacy Policy

1 Introduction

77bdx is committed to safeguarding the privacy of all users who access our online cricket betting and casino platform. We understand that our members — particularly those across Bangladesh in cities like Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — trust us with sensitive personal and financial information each time they register, deposit, and place bets on the platform.

This Policy applies to all personal data we process in connection with the 77bdx website, its features, mobile-optimised interfaces, customer support channels, and marketing communications. It covers data collected from registered account holders as well as anonymous visitors browsing the platform without an account.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 77bdx.

2 Who We Are

The 77bdx platform is operated by the 77bdx entity responsible for providing online sports betting, live casino, slots, and virtual gaming services to the Bangladesh market. References to "77bdx", "we", "us", or "our" throughout this Policy refer to that operating entity as the data controller responsible for your personal information.

For all privacy-related enquiries, data access requests, correction requests, or deletion requests, please contact our dedicated privacy support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the platform in both English and Bengali
• WhatsApp: Accessible via your account dashboard after login

Our support team operates in Bangladesh Standard Time (BST, UTC+6), seven days a week, and will acknowledge all privacy-related requests within 48 hours.

3 Data We Collect

We collect the following categories of personal data, depending on how you interact with the 77bdx platform:

We do not intentionally collect special categories of sensitive personal data (such as health data, biometric data, or religious or political beliefs). If any such information is inadvertently included in documents submitted for KYC verification, it will not be processed beyond what is required for identity confirmation and will be stored securely.

4 How We Collect Your Data

77bdx collects personal data through the following channels:

• Direct submission: Information you provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions.
• Automated technical collection: Data collected automatically as you use the platform, including IP addresses, device identifiers, session cookies, and browsing behaviour data gathered via our platform analytics systems.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Visa, and Mastercard when you initiate deposits or withdrawals.
• Identity verification providers: Confirmation data returned by our KYC and document verification partners when we validate government-issued identity documents.
• Fraud and security systems: Risk signals and fraud indicators generated by our internal and third-party fraud detection systems based on transaction patterns and account behaviour.
• Public sources: Publicly available data such as information from government sanction lists, politically exposed persons (PEP) databases, and adverse media sources consulted as part of our AML compliance obligations.

5 How We Use Your Data

77bdx uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity (KYC), maintain your account profile, and process your login and session activity securely.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate financial records of all transactions.
• Service delivery: To provide access to sports betting markets (including BPL, IPL, T20 World Cup, and international cricket), live casino games, slot games, and all other platform features.
• Customer support: To respond to your queries, complaints, and support requests via live chat, email, and WhatsApp, and to maintain records of communications for quality assurance and dispute resolution.
• Responsible gaming: To monitor betting and gaming patterns that may indicate problem gambling behaviour and to enforce responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion where applicable.
• Security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, collusion, match manipulation, and other prohibited conduct described in our Terms & Conditions.
• Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering (AML) laws, to maintain transaction records as required, and to respond to lawful requests from competent authorities.
• Platform improvement: To analyse aggregate, anonymised usage patterns and improve the performance, usability, and content of the 77bdx platform.
• Marketing communications: To send you information about promotions, bonuses, seasonal offers (such as BPL season, Eid, Pohela Boishakh, and Victory Day specials), and platform updates — but only where you have provided consent or where we have a legitimate interest, and always with an easy opt-out mechanism.

6 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds depending on the specific purpose:

• Contractual necessity: Processing required to perform our contract with you — specifically, to operate your account, process your bets, and handle your deposits and withdrawals in accordance with our Terms & Conditions.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and lawful authority requests.
• Legitimate interests: Processing conducted for the legitimate interests of 77bdx or third parties, provided those interests are not overridden by your data protection rights. This includes fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics for service improvement.
• Consent: Where you have given specific, informed, and freely given consent — primarily for optional marketing communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe option in any marketing email.

7 Data Sharing & Disclosure

77bdx does not sell, rent, or trade your personal data to third parties for commercial purposes. We share personal data only in the following limited and controlled circumstances:

• Payment service providers: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, Visa, and Mastercard solely to process your deposits and withdrawals. These providers act as independent data controllers or processors under their own privacy policies.
• Identity and KYC verification providers: We share identity document data with our approved KYC verification partners for the sole purpose of confirming your identity and age in line with our anti-fraud and AML obligations.
• Fraud prevention and security providers: We may share technical and transactional data with specialist fraud detection and cybersecurity service providers who process this data on our behalf under strict data processing agreements.
• Game content providers: Game studios and software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data necessary to operate their games correctly within the 77bdx platform. They do not receive your full identity or financial data.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies, or other competent authorities in Bangladesh when required to do so by law, court order, or in response to a lawful request, and where we are legally permitted to notify you of such disclosure, we will do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our business assets, personal data may be transferred to the acquiring entity. We will notify affected users of any such transfer and the applicable privacy terms before the transfer takes effect.

8 Cookies & Tracking Technologies

77bdx uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate and improve the platform. Cookies are small text files placed on your device when you visit the platform. They do not contain executable code and cannot access other data stored on your device.

We use the following types of cookies:

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your authentication state, and enable core features such as account navigation and bet placement. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: These cookies remember your preferences — such as language settings, display preferences, and previously used payment methods — to improve your experience on return visits.
• Analytics cookies: We use privacy-respecting analytics to understand how users navigate the platform in aggregate — which pages are visited most, where users encounter difficulties, and how performance can be improved. Analytics data is anonymised and never linked back to individual accounts for marketing purposes.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent login attempts, bot activity, and session hijacking. These are a core part of our account security infrastructure.

We do not use advertising cookies, cross-site tracking pixels, or third-party social media tracking scripts on the 77bdx platform. We do not participate in retargeted advertising networks.

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. Disabling strictly necessary cookies may prevent you from logging in or using the platform correctly. Disabling functional or analytics cookies will not affect your core betting experience.

9 Data Security

77bdx takes the security of your personal and financial data seriously. We implement a layered approach to data security combining technical, organisational, and procedural controls:

• Encryption in transit: All data exchanged between your device and our servers is encrypted using 256-bit SSL/TLS. This includes all login activity, account updates, deposit and withdrawal requests, and live betting data streams.
• Encryption at rest: Sensitive personal data — including identity documents, payment credentials, and account authentication data — is encrypted when stored on our servers using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised 77bdx personnel with a legitimate operational reason may access identifiable user data, and all such access is logged and audited.
• Two-factor authentication: We strongly encourage all users to enable two-factor authentication (2FA) on their accounts. 77bdx staff accessing internal systems are required to use 2FA.
• Intrusion detection and monitoring: Our infrastructure is monitored continuously for unauthorised access attempts, unusual traffic patterns, and potential data breach indicators.
• Incident response: In the event of a personal data breach that is likely to result in a risk to your rights and interests, we will notify affected users promptly with details of what occurred, what data was affected, and what remedial steps we are taking.

10 Data Retention

77bdx retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable legal, regulatory, and anti-money laundering obligations. The following general retention periods apply:

When data is no longer required, it is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised aggregate data (such as total bet volumes by region or game category) may be retained indefinitely for statistical and business planning purposes.

11 Your Privacy Rights

As a user of the 77bdx platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a description of your request:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this within 30 days of a verified request at no charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where we have processed it unlawfully. Note that this right is subject to our legal retention obligations — for example, we cannot erase financial transaction records that we are required to retain under AML law.
• Right to Restrict Processing: You may request that we temporarily restrict our processing of your data while a dispute over its accuracy or lawfulness is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contract, and is carried out by automated means, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to our processing of your personal data where it is based on our legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent (primarily for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

12 Children & Minors

The 77bdx platform is strictly an adults-only service. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes mandatory age declarations and date-of-birth verification, and we conduct additional document-based age verification (KYC) before processing withdrawals.

If we discover or have reasonable grounds to suspect that personal data has been collected from a person under the age of 21, we will immediately:

• Suspend the account and freeze all associated balances pending investigation;
• Delete or anonymise all personal data associated with the underage account as soon as the investigation is complete;
• Return any deposited funds (net of any bonuses) to the source payment method.

Parents or guardians who believe that a minor may have registered on the 77bdx platform are urged to contact us immediately at [email protected]. We will treat all such reports with the highest priority. For tools to prevent underage access to gambling platforms, please visit our Responsible Gaming page.

13 Third-Party Links

The 77bdx platform does not contain links to external third-party websites for commercial or advertising purposes. Where reference is made to payment providers (bKash, Nagad, Rocket, Upay), game studios (Pragmatic Play, Evolution Gaming, etc.), or sporting bodies (ICC, BCB, IPL), these references are purely informational and do not constitute endorsement of any third-party privacy practices.

Should you independently navigate to any third-party website, 77bdx accepts no responsibility for the privacy practices, data collection activities, or security standards of those third parties. We strongly encourage you to review the privacy policy of any external website you visit before providing any personal information.

14 Changes to This Policy

77bdx reserves the right to update or amend this Privacy Policy at any time. We may do so in response to changes in applicable law, updates to our platform features, changes in our data processing practices, or feedback from users and regulators.

When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page;
• Post a prominent notice on the 77bdx platform informing logged-in users of the update;
• Send an email notification to all registered account holders where the changes are significant enough to warrant direct communication.

Your continued use of the 77bdx platform after the effective date of any updated Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting our support team.

15 Contact & Complaints

If you have any questions, concerns, or complaints about how 77bdx handles your personal data, or if you wish to exercise any of your privacy rights, please contact our support team using any of the methods below. We are committed to resolving all privacy concerns promptly and transparently.

• Email: [email protected] — Please include "Privacy Request" in your subject line so we can route your message to the correct team immediately.
• Live Chat: Available 24/7 on the platform in both English and Bengali. Our support agents are trained to handle privacy queries and can escalate to our dedicated privacy team where required.
• WhatsApp: Available via your account dashboard after login. Operating hours follow Bangladesh Standard Time (BST, UTC+6).

We aim to acknowledge all privacy-related requests within 48 hours and to resolve them fully within 30 calendar days. Complex requests involving data exports or multi-system erasure may take up to 60 days, in which case we will keep you informed of progress.